Customer Service Specialist

Customer Service Specialist
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Interacting with customers to address inquiries, resolve issues, and provide assistance regarding products or services. This often includes responding to inquiries via phone, email, or live chat, as well as handling complaints, processing orders, and ensuring customer satisfaction.

Employee Benefits:

  • Medical Benefits
  • 401k
  • Paid Vacation
  • Paid Holidays
  • Competitive Pay
  • On the Job Training
  • Opportunity for Growth and Advancement


  • Fielding service/sales inquiries (phone, email & website)
  • Typing new sales & service orders
  • Manage existing and/or create new customer accounts
  • General administrative duties (printing, scanning, copying, shredding, filing etc)
  • Schedule service and sales appointments
  • Assist walk-in customers
  • Collect/process payment transactions (cash, check, credit card)
  • GreenSky Finance options & application processing
  • Parts counter sales
  • Engage & assist showroom guests.
  • Discuss product offerings (features/benefits, options, pricing).
  • Utilize samples, displays to highlight product benefits.
  • Create & organize formal quotes/proposals/estimates.


  • Demonstrates the ability to collaborate both independently and as part of a team.
  • Proficient in multitasking.
  • Exhibits strong organizational skills.
  • Possesses fundamental computer and internet skills.
  • Shows aptitude for providing excellent customer service, both over the phone and in-person.
  • Demonstrates proficiency in inside sales, both over the phone and in-person.
  • Available to work on occasional Saturdays.
  • Capable of opening and closing branch offices as required.
  • Has reliable transportation.
  • Quickly grasps new information during training.
  • Maintains a clean and professional appearance.
  • Possesses a positive attitude.
  • Upholds a strong work ethic.

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